Privacy policy
This text is a configurable template for India-facing compliance. Have it reviewed by qualified legal counsel before relying on it in production.
This Privacy Notice describes how Oragano Spoon Private Limited (“we”, “us”) collects and uses personal data when you use our website and services in India, in line with the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable rules.
1. Data we collect: account details (name, email), order and delivery information, payment references processed by our payment partners, and technical logs needed to operate the service securely.
2. Purposes: to fulfil orders, communicate about your purchases, improve the storefront, comply with law, and detect fraud.
3. Legal basis / consent: where required, we rely on your consent or legitimate use for provision of services you request.
4. Sharing: we share data with payment gateways, logistics partners, and IT vendors strictly as needed to operate the platform. We do not sell your personal data.
5. Retention: we retain data as long as needed for orders, tax, and legal obligations.
6. Your rights: you may request access, correction, or erasure where applicable by contacting us or the Grievance Officer listed on the Grievance page.
7. Grievance: for privacy-related complaints, contact the Grievance Officer at the email and phone published on our website.
8. Updates: we may update this notice; material changes will be indicated on the site.