This Privacy Policy explains how Oragano Spoon Private Limited (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or use our website and services.
1. Information We Collect:
We may collect your name, email address, phone number, billing and delivery address, order details, payment-related information, and technical information required to operate our website securely.
2. How We Use Your Information:
Your information is used to process and deliver orders, provide customer support, communicate with you about your purchases, improve our website and services, and prevent fraud or misuse.
3. Payment Information:
Payments are processed through secure third-party payment providers. We do not directly store your complete card, UPI, or banking details.
4. Sharing of Information:
We may share necessary information with payment gateways, delivery partners, service providers, and technology partners only when required to provide our services. We do not sell your personal information.
5. Data Security:
We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.
6. Data Retention:
We retain your information only for as long as necessary to fulfil orders, provide services, maintain business records, and meet applicable legal and tax requirements.
7. Your Rights:
You may request access to, correction of, or deletion of your personal information, where applicable, by contacting us through the details provided on our website.
8. Cookies:
Our website may use cookies and similar technologies to improve functionality, understand website usage, and provide a better shopping experience.
9. Privacy Complaints:
For any privacy-related questions or complaints, you may contact our Grievance Officer using the contact details published on our website.
10. Updates to This Policy:
We may update this Privacy Policy from time to time to reflect changes in our services or applicable laws. Any important changes will be communicated through our website.
Last Updated: September 2026