This Return & Refund Policy explains the conditions under which products purchased from Oragano Spoon Private Limited may be returned, replaced, or refunded.
1. Return or Replacement:
Customers may request a return or replacement for products that are defective, damaged, or incorrectly delivered. Requests must be made within the specified return period mentioned on the website or communicated at the time of delivery.
2. Return Conditions:
Products must be unused and returned in their original packaging, along with all labels and accessories, where applicable. Products that are damaged due to improper use may not be eligible for return or replacement.
3. Damaged or Wrong Products:
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order details and, where required, photographs of the product and packaging.
4. Refunds:
Once a return or refund request is approved, the refund will be processed to the original payment method used for the purchase. Processing time may vary depending on the payment provider or bank.
5. Non-Returnable Products:
Certain products, including food or other products where return is restricted for hygiene or safety reasons, may not be eligible for return. Such products will be clearly identified on the website wherever applicable.
6. Cancellation:
Order cancellation may be requested before the order is dispatched. Once an order has been dispatched, cancellation may not be possible.
7. Contact & Complaints:
For any return, refund, replacement, or related complaint, please contact us at organospoon@gmail.com .
8. Policy Updates:
Oragano Spoon Private Limited may update this policy from time to time. Any changes will be published on this page.